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Specifications:
Baby Enterprise reserve the right to alter any specifications on the
products featured on this website without prior notice.
All sizes and weights given are intended as a guide only and are
approximate.
Representations of colours are approximate, due to the limitations
of photographic and calibrations of different output devices.
Items shown as in stock:
- If you item is out of stock we will inform you as soon as possible so that you can change your order preference or cancel your order in which case you will be given an immediate full refund.
Please Take good care of your nursery equipment:
- We recommend items such as Prams, Pushchairs and Buggies must be
serviced regularly if you expect the product to perform without any
problems.
- Wheeled goods have a guarantee of 6 months from
actual invoice date and certain wheeled goods have a 12 months guarantee
from actual invoice date. Guarantees on our items vary.
-
Only use the pushchair for the purpose it was made for. Example
single pushchair for one child and not two.
- Nuts and bolts fitted to your nursery equipment will need to be
checked on a regular basis to ensure they remain tight.
- You must always use a safety harness in items such as Highchairs,
Prams, Pushchairs Etc.
- Never leave babies unattended in Baby Walkers, Bouncing Cradles,
Baby Swings ETC also never leave items such as these on a raised surface
such as a kitchen worktop.
- Do not allow any person to operate your nursery equipment without
proper instruction as this will invalidate your guarantee if they are
damaged as a result, and tell them that your product has a secondary
safety devise
- Prams, Pushchairs and Buggies need to be lubricated on a regular
basis with WD40 to keep them operating trouble and squeak free.
- Do not hang shopping from the handles of your buggy as this will
affect stability.
- Tandem Pushchairs need to be lifted up kerbs or steps backward to
prevent strain on the product and the person.
- Before folding your wheeled item ensure the seat unit is in the
correct position, failure to do this will result in damage being caused.
- Be very careful when placing your nursery items in the car as
fabrics can tear easily if caught in the boot, or when standing near
walls
- Or when folded on the floor.
- Do not leave plastic items such as sun canopies in direct sun light
in your car as the heat will cause the frame to bend.
- Do not wash items such as seat units if they are PVC backed as they
will retain the water and will not dry.
- Be careful when using any item with a painted frame as paint can
chip easily, if you have a chrome/metal chassis you must clean it to
prevent it from rusting.
- Cosmetics such as sun tan cream well discolour fabrics
- Hubcaps can come off if the pushchair knocks the curb we recommend
that you check the security of these item regularly.
- Cots, Cots Beds and Travel Cot are made for one child not two, they
will not withstand the weight of an adult
- If your Pram, Pushchair has more than 4 wheels do not expect them to
all to touch the floor until the baby gains weight.
- we recommend that Mattress be regular rotated to prevent wear and
dipping
Car Seats:
- Car Seats must NOT be fitted into any car if there is an airbag
fitted where the seat is to be placed.
- Read your instructions before using the seat.
- Your child will learn to release the buckle of its car seat. This is
not a fault, the buckle cannot be made harder to undo and it may not be
covered as in an overturned car you would not be able to undo the buckle
to release your child.
- Do not remove any warning stickers from your car seat.
Accessories / Fabric:
- Fabric may well differ in shade, they will also fade at a different
rate especially if they are not used together, i.e. Sun Canopies, Foot
Muffs and the fabric of pushchairs and car seats
- Follow the washing instructions carefully if there are no washing
instructions then presume the item may not be washed.
- Do not wash items such as seat units if they are PVC backed as they
will retain the water and will not dry.
- Always use a non-bio liquid rather than washing powder.
- It is not always possible for us to supply accessories for the items
we sell.
- If an item has been discontinued or is out of warranty we may not be
able to supply parts.
Accidental Damage:
- If you have damaged any of your nursery items you may be able to
make a claim against your household contents insurance.
What does this warranty cover:
- This warranty covers you the original purchaser against faulty
components and workmanship for a period of 6 months to
12 months on wheeled goods, other items vary.. We will inspect the
item and providing is has been used for the purpose it was made for and
has not been mistreated in any way we will repair the item free of
charge. If the item has been mistreated or you have not followed the
instructions a charge will be
made.
Specifications:
- Manufacturers reserve the right to alter specifications without
prior notice.
- Whilst we make every effort to ensure details-prices and
specifications are correct we are only human and from time to time make
mistakes if a mistake is made we sincerely apologise and would like to
assure you that it has not been done intentionally
Privacy Policy:
- Baby Enterprise do not disclose buyers information to third parties.
Your address and telephone number will be forwarded on to courier
services for delivery and contact purposes only.
We will occasionally send out a newsletter but if you wish to not be
entered onto our data base for this correspondence then please email us.
Problems - Complaints - Returns - Enquiries
By following the steps below we hope
to reduce the time it takes to resolve any fault you may have with any of
or products.
- You have ordered from a e-commerce site and therefore
all enquiries whatever their nature are dealt with via e-mail.
- We reply to e-mail's during the following times: Monday to Friday 10am -
5 pm.
- If you would like us to deal with your e-mail please include the following information.
- Your Order Number
- Date of order
- Name in which the order was placed
- Name of the product
- Colour of product
- Problem/fault
- If possible please include a photo with
your e-mail if product is damaged
-
Confirmation the parcel was signed for as
unchecked - if applicable
Returns for inspection
- Goods that are returned for inspection carry an initial
charge which must be paid before the collection is made.
- Collection charge: Vary depending on the items we are
collecting plus insurance costs.
- If found to be of non-manufacturing fault you will also
be charged for the repair and re-delivery of the item
- An estimate of the repair will be e-mailed to you
before being carried out
- You have 2 working days in which to reply to our repair
quotation before the goods are returned to you un-repaired
- Once inspected if found to be of manufacturing defect
the item will be repaired/replaced free of charge and the initial
charges will be credited back to you
- We aim to collect - repair - replace and return goods
within 7 working days
- Unfortunately we do not provide a loan service
Returns Policy:
- Once satisfactory delivery has been taken, you have the right to
cancel your order within 7 days of receipt of the goods. You may
return any item purchased from Baby Enterprise for a full refund
within 14 working days of delivery. Goods must be in their original packaging,
unused and must be returned with the receipt. We suggest you obtain a
proof of posting when returning any items so you may make a claim with
your carrier should the parcel go missing, we cannot accept
responsibility for loss or damage. If the item you have ordered is not
suitable for any reason (colour or wrong size ordered but not faulty)
you can return as above but the delivery and return costs will not be
refunded only the cost of the item ordered.
-
If you would like us
arrange the collection of any items we can organise this for you by
courier - please ask for charges.
Cancelling an order:
-
If your order has been
dispatched you will be
charged a return postal
charge. This varies
depending on the item you
wish to return.
How to arrange a return:
- Please Email: sales@babyenterprise.com and we
will advise you of what to do.
- This warranty does not affect your statutory rights
Security Statement
We take security very seriously, which is why we have chosen to use online credit card processing facilities provided by LWD Internet and Worldpay
WorldPay are Europe's leading payment service provider. They are processing for companies such as John Lewis, Disney, Sage and Vodafone. WorldPay have impeccable fraud prevention capabilities and as such are master merchants for Visa and MasterCard.
Our WorldPay facilities are fully secure and use a range of industry standard and WorldPay unique security and fraud prevention systems. The WorldPay network uses 2048-bit encryption, with full 128-bit encryption between the browser and the WorldPay network. WorldPay systems are regularly inspected by the major banks to ensure that system integrity and security are maintained to the highest standards.
The WorldPay processing centre is securely linked to many processing banks worldwide, who handle the credit card authorisations online and process the transactions in real time. The WorldPay servers are certified by Thawte, a public Certificate Authority. Thawte will only issue Digital Certificates to those servers which meet stringent security requirements. The WorldPay servers meet and exceed these requirements.
It is now known that Internet transactions through systems such as WorldPays are inherently more secure than other methods of making purchases in 'cardholder not present' situations such as telesales, or when giving a card to a waiter in a restaurant.
Your online purchase from us will take place in real time, and we will never see your credit card details if you purchase online or if we have to make a refund at a later date. You can have confidence that our online purchasing facilities are secure and safe to use. |
